Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Table of contents
What is personal data?
The term “personal data”, as used herein, comprises any information attributed or at-attributable to you as a user of our website, whether such information was entered by you, collected from you or otherwise obtained.
Who is responsible for the proper handling of your personal data?
As the provider of this website, Hilti is the responsible data controller for all personal data that we hold about you, and that we collect, process and use in connection with your use of the website or otherwise.
What do we do with your personal data?
We collect, process and use your personal data only for the following purposes:
We will seek your consent before collecting, processing and using your personal data for the above-mentioned purposes, where legally required. Likewise, if we wish to use your personal data for a new or different purpose, we will notify you thereof and will only make such other use if it is required or permitted by applicable law or if you have consented to it.
For the purposes mentioned above, only a limited number of individuals within Hilti (e.g. individuals in sales, support, legal, finance, IT and accounting departments, as well as certain managers with assigned responsibility) will receive access to your personal data.
What types of personal data do we collect, process and use?
Personal data that we collect, process and use in connection with the website includes not only information that we actively collect while you interact with the website but also in-formation that you voluntarily provide to us over the website in various contexts (e.g., when you download software from our website, when you register for a sweepstake, when you send an e-mail to our customer service, when you fill in an online form, etc.). Hence, it is thus not possible to define an exclusive list of all potential types of personal data that we may collect, process and use. In general, however, typical types of personal data comprise the following:
Cookies are small text files located in your browser directory. When a website is ac-cessed, a cookie that is placed on a device sends information to the browser. Cookies are extremely common and used on a number of websites. In general, the purpose of cookies is to improve the performance of the website and the user's experience in using that web-site, though cookies may also serve advertisements (which we explain below).
Hilti uses the following types of cookies and similar technologies in connection with this website:
▫ JsessionID (session cookie that that last until you close your internet browser): Hilti uses a cookie that serves to identify the user during his current session on this website. The Jsession ID cookie collects the user’s session ID but does not store any personal data after the user has closed his session and does not transfer any data to third parties.
You can modify your cookies settings, or refuse to accept cookies at all, thus limiting the amount of personal data that we receive about you. The “Help” portion of the toolbar on most browsers tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please be aware, however, that you might then not be able to take advantage of some functions and features of the website.
For a more thorough explanation of what cookies are and how they operate, please read the All About Cookies website.
Why and with whom do we share personal data?
For the purposes mentioned above, we may share your personal data with third parties, including other entities of the Hilti group of companies. We do not sell, trade, rent, dis-close, transfer or otherwise share your personal data, unless to the extent described in the following or as agreed by you in a specific context (e.g., where you consenting to other types of data transfers in connection with enrolling for a specific service). Whenever sharing personal data, we do so only in strict accordance with applicable laws.
Potential recipients of your personal data are listed in the following:
Will personal data be transferred abroad?
Recipients of your personal data may be located in any country. This may include countries where applicable data protection laws provide a lesser degree of protection than your home country. For instance, if you are located within the EU/EEA or Switzerland, the country where the recipient is located may not qualify as a safe country within the notion of the European Data Protection Directive (95/46/EC) or the Federal Data Protection Act of Switzerland. In such case, Hilti will nevertheless ensure an adequate level of protection for your data, for instance by ensuring that the recipient abides by the principles of the Safe Harbor (for recipients in the US) or by requiring the recipient to enter into so-called EC Model Clauses, which are sets of contractual clauses adopted by the European Commission for the purpose of adducing adequate safeguards to personal data in connection with cross-border transfers.
What else do we do to protect your personal data?
Hilti understands the importance of data security and we want your browsing and purchasing experience with us to be as safe as possible. We have implemented reasonable safeguards and precautions to protect your personal data, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful or ac-accidental destruction, and accidental loss, both in an online and offline context.
Also, please understand that, while we strive to protect your personal data against potential risks and exposures, there is no absolute security in the online sphere. Hence, we ask you to support our IT security efforts by not disclosing any data on our website that is particularly sensitive or not required in the specific context. In this context, please note that credit card credentials will not be stored absent your explicit permission. Further-more, you can help us protecting your personal data by signing off when you finished using login-protected areas of the website.
How long do we retain personal data?
Your personal data is not retained by us for longer than necessary for the legally permissible purposes for which they were collected, as required under applicable retention policies and/or as required or permitted in accordance with applicable law. Transcripts from online chats with our customer service are usually retained no longer than for 30 days.
What privacy choices do you have?
You have a variety of choices regarding which data we may collect, process and use about you and for which purposes. Some of these choices include the following:
Why do you receive emails from us?
We may send you emails for various reasons, including the following:
If you are a registered user and wish to opt out from receiving marketing communication from us please change your preferences by visiting the “Change my profile” section of your account. You may also opt out by contacting us as described in the “Contact us” section below.
Links to other websites
Our website may contain links to other websites. Such other websites are not controlled by us. When you visit such other website, you do so at your own risk. Hilt cannot, and does not, assume any responsibility or liability for such other websites, the content of such websites and their privacy practices, nor do we endorse them. We encourage you to familiarize yourself with the privacy statements provided by such other websites prior to providing them with information about you or entering into any transactions on them.
How do I delete my account?
If you would like to terminate (close) your account with us please contact our call Centre on 22084582.
Your feedback is always welcome. If you have any questions or concerns about our privacy practices or your online privacy please do not hesitate to contact us. You may also contact us if wish to gain access to the personal data we hold about you, if you wish to request that your personal data be updated, rectified, deleted or blocked, or that we refrain from further use of your personal data, if you wish to withdraw any consents previously granted, or if you wish to object to the creation of individual user profiles.
HIlti UAE Working Hours Saturday-Thursday 08:00-17:00
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